FedEx is changing the way its customers pick up their mail, opening up FedEx Pickups to the public on Tuesday.
The move comes as FedEx continues to test a mail pickup service in an effort to improve its customer service, which has been beset by delays and disruptions over the last two years.
In response to customer feedback, FedEx is now offering customers the option to pick up packages in their own mailboxes instead of having FedEx pick them up.
FedEx customers can sign up to FedEx Pickup at www.fedsmart.com or by calling 1-800-FLOATS, the number on the FedEx Express package pickup website.
FedEx will also allow customers to schedule delivery to their addresses on FedEx Express packages.
The change to the FedEx PickUp service is expected to increase FedEx’s pick up capacity by 20% and increase its overall delivery times.
The change is also expected to reduce delays to FedEx customers.
Customers can pick up FedEx mail through FedEx Pick Up by calling a one-hour delivery appointment, filling out a FedEx Delivery Appointment Request Form and providing a name and phone number for FedEx Pick-up service, the company said.
Customs will not be able to pick UPS and FedEx packages up through the FedEx Store or FedEx Express, the companies said.
The FedEx PickUP service is available to customers who live in the Washington, D.C. metro area.
Customers who live outside the D. C. metro region and live in rural areas are required to pick packages up by phone.
The company said FedEx PickUps will be available in select FedEx Express locations in March.
Customer service is an important part of FedEx’s delivery business, and customers will continue to have access to the same standard of service, FedEx said.
The service is designed to reduce the amount of time that customers wait to pick-up their packages.
Customary pickup rates at FedEx Express offices are up 20% over the past year.
FedEx has added FedEx PickPickups to its delivery platform since the service launched in April 2018.